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Empire Medical Training Terms and Conditions

Empire Medical Training, Inc. and its affiliates (herein referred to as “Empire”) is proud to offer our unmatched NO RISK Quality and Price Guarantee. Please read this entire document, so you fully understand the Empire terms and conditions, in order to minimize any future confusion. We believe Empire’s terms and conditions to be most fair and reasonable to our participants and we stand behind and guarantee our services, it is important for you to understand both what is and is not provided by Empire, to minimize the risk that you will be dissatisfied with the Empire training program for any reason.

EMPIRE’S BETTER-THAN “GET YOUR MONEY BACK” POLICY ALLOWS YOU TO ATTEND EMPIRE’S PROGRAMS AT NO RISK.

Empire’s Commitment: We stand behind the quality of our training programs with industry-leading guarantees that no other provider offers. We also understand that students’ plans change. The following policy provides fair options for cancellations, transfers, and refunds while ensuring we can continue to deliver world-class training to over 200,000 healthcare professionals.

Empire-Wow-Refund-Guarantee®

This policy is for students who attend an in-person live workshop (not for cancellations in advance, see below). Empire-Wow-Refund-Guarantee® provides that if you attend your first live in-person program course (not virtual) and do not believe it was the best program ever YOU WILL RECEIVE A COMPLETE REFUND OF YOUR LIVE TRAINING TUITION!

For this refund to apply, you must adhere to the mandatory requirement—all must be met:

• You may attend up to midway through the live training program to determine whether the course is right for you; refund requests made after the midway point of the program has been delivered will not be honored;
• You must submit your refund request IN PERSON to an on-site Empire representative BEFORE you leave;
• You must complete, sign, and submit the official Empire Refund Request Form, counter signed by the Empire representative;
• This guarantee applies ONLY to your first live in-person program (single seminars, bundles & memberships)— not to subsequent programs, virtual training, or membership renewals;
• This guarantee CANNOT be combined with the Satisfaction Guarantee;
• For all in-person courses, all prerequisite didactic and on-demand videos, and home study materials are non-refundable but yours to keep and review ($499 cost—non-refundable).
• Certificate and CME will not be issued with the Empire-Wow-Refund-Guarantee.

We reserve the right to suspend/terminate access for nonpayment or payment reversal/chargebacks. Any chargeback or payment dispute related to any purchase is a material breach of these Terms and may result in immediate termination of services. We may, at our discretion, permit re-enrollment only after dispute is resolved and all amounts owed are paid in full.

If any of the above requirements are not met, the refund request will not be processed and the standard cancellation policy will apply.

If after attending a course you are not fully satisfied, Empire will allow you to repeat the entire course at no additional charge.

Requirements:

• You must speak to an Empire representative while at the program ON THE DAY of the course;
• You must complete and submit the “Repeat Course” request form before leaving the program venue;
• Repeat course dates and locations are subject to availability and must be coordinated with Empire;
• You remain responsible for your own travel expenses;
• This guarantee CANNOT be combined with the Refund Guarantee;
• Repeat course must be scheduled within twelve (12) months of the original program date;
• Repeat course may only be attended once.

Empire-Wow-Price-Guarantee®

From the day you register and for thirty (30) days, if you find a less expensive program offering a comparable curriculum, Empire will refund the price difference. This price-match is a limited exception to the no-refund-after-24-hours policy and applies only to the difference in price, not to your tuition.

Requirements:

• Submit the Empire Price Match Request Form within 30 days of registration;
• Provide published pricing from the competing program (screenshots, brochures, or links);
• Provide proof that the competing program offers comparable curriculum: similar topics, duration, hands-on patient components, and physician instructor qualifications;
• Empire will determine comparability in its reasonable discretion.

Cancellation and Refund Schedule

Single Courses, Bundles, and Memberships

All cancellation requests must be submitted IN WRITING via email to [email protected] or by certified mail. Phone cancellations are NOT accepted.

Membership Year FREE

This membership consists of a one-year initial membership term plus one complimentary year included at no additional charge. The included second year is a non-refundable benefit provided at no cost. Should circumstances such as pandemic, government action, force majeure, or service interruption prevent the company from providing services, access, or benefits during the second year, or for any reason whatsoever, the company shall have no obligation to deliver services during that complimentary year, and no refund or credit shall be issued for the second year.

However, these fees may be transferred to any live event or any other product.

Although we guarantee and believe in the quality of our services, we strongly encourage you to be certain of your decision to register prior to doing so. With over 200,000 physicians trained by Empire over the past 28 years, our objective is to continue to produce happy customers.

How to Request a Cancellation, Transfer, or Refund

All requests must be submitted IN WRITING:

• Email: [email protected]
• Certified Mail: Empire Medical Training, Inc., 2601 E Oakland Park Blvd #600, Fort Lauderdale, FL 33306

Phone or verbal requests are not accepted for cancellations or refunds.

Empire Cancellation of a Program

If Empire cancels a program for any reason, registered participants will receive:

• A full refund of ALL fees paid, including administrative fees, within thirty (30) days; OR
• A free transfer to the next available program date, at the participant’s choice.

Empire shall not be responsible for non-refundable airline tickets, hotel accommodations, travel costs, lost wages, or other incidental expenses.

Force Majeure

Neither party shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; pandemic; electrical, internet, or telecommunication outage not caused by the obligated party; government restrictions (including the denial or cancellation of any export, import, or other license); or other event outside the reasonable control of the obligated party. Both parties will use reasonable efforts to mitigate the effect of a force majeure event. This section does not excuse either party’s obligation to take reasonable steps to follow its normal disaster recovery procedures, or a participant’s obligation to pay for products and services ordered or delivered. In the event of a qualifying force majeure occurrence, no cash refunds shall be issued; however, Empire will use commercially reasonable efforts to convert the affected program to a virtual format or provide participants with a transfer credit valid for twelve (12) months. None of the Wow Guarantee refund provisions shall apply during a force majeure event. Additionally, during a force majeure event, the standard cancellation schedule transfer rights set forth in the Cancellation and Refund Schedule shall be suspended and superseded by the transfer credit described in this section; Empire’s sole obligation with respect to transfers during a force majeure event shall be to provide a transfer credit valid for twelve (12) months from the date of the qualifying occurrence.

No-Show Fee:

• In-person: $200 per in-person course no-show
• Virtual: $75 per virtual course no-show

To avoid no-show fees, membership holders must provide a minimum of 72 hours’ advance notice via email to [email protected].

Code of Conduct

This policy applies to all interactions with Empire Medical Training (“Empire”), including live seminars, workshops, virtual training, phone calls, emails, online platforms, social media, and in-person communications.

Empire is committed to providing a safe, professional, and high-quality educational experience. We value respectful communication, professionalism, and adherence to all medical and safety standards at all times.

Conduct that is disruptive, argumentative, abusive, unprofessional, unsafe, or negatively impacts patient/model safety, instruction, staff, or other participants will not be tolerated. This includes, but is not limited to: hostile communication, harassment, excessive or bad-faith communication, failure to follow instructions, or engaging in unsafe or inappropriate actions.

Empire will make reasonable efforts to address concerns professionally. However, if necessary, Empire reserves the right to take appropriate action, including removal from events, cancellation of registrations, termination of memberships, or restriction of services. No refunds, credits, or transfers will be issued in such cases.

All determinations under this policy are made in good faith and at the reasonable discretion of the following authorized personnel: the Education Advisor and Admissions Director (for conduct outside live in-person events), and the Event Coordinator and supervising Physician or NP Instructor (for conduct during live in-person events). All decisions are final.

Proof of Licensure

All participants must satisfy the following proof of professional licensure requirements prior to attending their first training program:

• As part of the registration process, all participants are required to provide Empire with a copy of their professional license PRIOR TO attending their first training program.
• To facilitate this requirement, please email a legible copy of your professional license to [email protected] prior to your first program.

These items will serve as your ticket for admission. Individuals who do not present these items at the time of registration will not be permitted to participate in the training programs and will not be entitled to receive a refund.

Complaint and Dispute Resolution

Should you be dissatisfied for any reason and have not expressed this dissatisfaction during the program (which is a condition of the terms to receive a refund), we urge you to contact Empire as soon as possible so that we may help resolve whatever issue you are experiencing.

If you decide instead to initiate a “charge-back” with your credit card without first contacting an Empire representative to try to resolve the matter, Empire will turn the matter over to our legal department, you will not receive a refund, and will be denied registration to attend any future program, membership, education program, or related events operated by Empire, or any of its affiliates or related entities within the US or abroad. If you agree to these terms and conditions, then we urge you to honor the agreement as we do. If you initiate a chargeback without basis, you agree to be liable for Empire’s legal fees and administrative costs associated with such action.

Empire shall not be responsible for non-refundable travel expenses, hotel accommodations, or lost wages. Empire reserves the right to refuse registration or remove a disruptive attendee without refund, as described in the Code of Conduct section. Seminar locations, agendas, dates, and course instructors are subject to change without liability. By paying the registration fee, you agree to the terms and conditions set forth herein.

Professional Licensing and State Board Requirements: Empire assumes no liability regarding state board regulations/requirements for medical and dental professionals.

Practitioners are solely responsible to understand and follow their medical, dental, or nursing state board requirements. Practitioners need to determine if they are legally permitted to purchase prescription based/controlled medications and use them in their practice as well as during our hands-on workshops. Practitioners are responsible for determining if they are permitted to perform these procedures at our courses and in their own practices. We are not responsible for regulations or changes made by professional state boards.

Each practitioner must be responsible to document patient diagnosis and treatment practices during the workshops to ensure their patient (s) are diagnosed and treated properly, including the documentation of this process. Practitioners performing procedures must be fully licensed and perform techniques using complete standards of care which includes (but not limited to) a complete patient evaluation, diagnosis, and treatment plan. Practitioners must use independent, professional judgment in the diagnosis and treatment of patients during their training with Empire. Empire assumes no responsibility for patient care and does not provide medical, dental, or legal advice.

It is the responsibility of every participant to understand and comply with the local state and federal laws/guidelines pertaining to the licensure requirements, applicable to either the practice of medicine or other provision of healthcare services in their home state. Questions pertaining to the practice of medicine or such other provision of healthcare services should be directed to your applicable state licensing board.

Choice of Law and Jurisdiction. In the event of any dispute or litigation these Terms and Conditions shall be construed in accordance with the laws of the State of Florida, regardless of any conflict of law rules. Registrants hereby submit to the exclusive jurisdiction of the federal and state courts located in the State of Florida in Broward County. This Section shall survive termination of the relationship between the parties.

Attorneys’ Fees. In the event that any action or proceeding (including, without limitation, any alternative dispute resolution mechanism agreed to by the parties) is brought in connection with these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorneys’ fees. This section shall survive termination of the relationship between the parties.

Security Measures: All Classrooms and Registration Desks are monitored using Audio and Video Recording Equipment. These security measures are intended, in part, to monitor the hands-on component of the training and to assist Empire personnel. Participants are responsible for their personal property, with Empire not being responsible for any lost or stolen personal property suffered by the participant.

In-Person Late Registration Fee: In-Person Empire Members enjoy VIP registration benefits. However, if an in-person member registers after their designated registration window, a late registration fee of $150 will be requested and charged.

Seminar Rules and Safety: Empire has implemented strict rules regarding the handling of needles, sharps, biohazards, and the protocols involving various procedures. These rules will be announced prior to each hands-on training session, you are familiar with same.

If a participant is acting in a manner that may cause detriment to others in attendance or is otherwise deemed to be disruptive or not following the instructors’ instructions or guidelines, the participant may be asked to leave the training program without being entitled to a refund. The designated instructor and his support team will serve as the final authority in this matter. This is a rare event! However, it is important for you to understand that our first objective is the care and safety of the Empire personnel and participants at our training programs. If these terms and conditions seem to you to be either unreasonable or extreme, we respectfully request that you think twice before registering for any hands-on training course. We thank you in advance for your cooperation and attention to the seriousness by which Empire takes its training.

Hands-on Training: Empire has trained over 200,000 health care professionals, safely and effectively over the past 28 years. This is due in part to our strict guidelines and protocols regarding hands on training. By participating in an Empire event, you agree to follow the supervision and direction of the Empire Physician instructors at all times during the training.

Prerequisite Training: Prior to participating in ANY Facial Aesthetics hands on workshop, all non-core medical professionals (other than Plastic Surgeons and Dermatologists) are urged to complete EITHER the LIVE FACIAL CADAVER COURSE* or the ON-DEMAND VIDEO FACIAL CADAVER COURSE*, which will satisfy the requirement. The Video ON Demand program can be viewed at any time from your “MyMembersPortal.com . If you have already completed an AMA approved advanced facial cadaver workshop in Aesthetics, then you may submit your certificate as proof of completion and will not need to take this course.

This requirement will help ensure that graduates are learning safe technique and will help reduce the chances of having dangerous patient complications.

There is a FEE associated with these programs that is in addition to and separate from a membership FEE. This fee is significantly discounted for Members. The Facial Cadaver training fees are posted on the Facial Cadaver landing page or you may speak with an Empire representative.

You will receive a Certificate indicating your completion of the Advanced Facial Cadaver Course, along with a written statement on each Certificate earned in Aesthetics. Certificates should be submitted to your malpractice carrier.

Attendees who are unwilling to participate in either the Video on Demand or the live Program may attend courses, however, must sign a digital waiver indicating that you have been offered and urged to participate in the training, and explained the importance of receiving the training as relates to patient safety and complication avoidance, but have chosen not to participate in the training and will accept any liability that may result from not receiving this training.

Physician Supervision: During all training programs, the Empire physician instructor (“Instructor”) will have the final authority as to whether an attendee may perform a procedure on a patient and, the instructor will also decide if the attendee has successfully demonstrated a basic level of competency to receive the graduation certificate. Their decision will be based on many factors, including but not limited to, patient safety, participant safety, participant licensure or lack thereof, legal guidelines, and participant competence as evaluated by the Instructor.

Seminars/Bundles/Membership Terms & Conditions: Empire single seminars, memberships and/or bundles cannot be transferred to other individuals during the term of the membership. This includes any single course, bundle, Platinum, Diamond, Sapphire, or Blue Diamond, and Office Memberships. Office Memberships cannot be transferred after completion and attendance by individuals to any one program. Any request for changes to the various memberships would need to be made prior to members’ first attendance at an Empire program and is at the sole discretion of Empire.

Right to Refuse or Decline Registration of Service: Empire reserves the right, in its sole and reasonable discretion, to refuse to accept registration for any product or service from any individual, and to decline to renew any existing membership, for any reason or no reason, including but not limited to business considerations, program capacity, conduct history, or compliance with these Terms and Conditions. This right applies to all products and services offered by Empire.

Notwithstanding the foregoing, Empire does not refuse membership or membership renewals on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal, state, or local law. Empire is committed to providing equal access to its educational programs and services in a manner consistent with all applicable anti-discrimination laws and regulations, including but not limited to Title II of the Civil Rights Act of 1964, the Americans with Disabilities Act (“ADA”), and applicable state civil rights statutes.

Any individual who believes they have been refused membership or a membership renewal on the basis of a protected characteristic may submit a written complaint to Empire at [email protected] or by certified mail to Empire Medical Training, Inc., 2601 E Oakland Park Blvd #600, Fort Lauderdale, FL 33306. Empire will review and respond to all such complaints in good faith and in accordance with applicable law.

Video and Photography during all Events: All training programs are photographed and recorded for various reasons including, but not limited to, providing educational videos to participants, for video testimonials, for marketing purposes, and for business purposes related to education. All participants, guests, exhibitors, and visitors to the training programs understand that they may be photographed or videotaped for broadcast or exhibition in any medium, and that Empire may use the edited or finished product for any legitimate use. Upon entering such Empire training programs, you give Empire the unqualified right to take and use such pictures and/or recordings as well as giving Empire the perpetual right to use your likeness, image or photograph (collectively herein referred to as “photo”) without compensation or payment or any type. You agree to waive and forever release and discharge Empire from and against any and all claims or actions arising from the use of your photo. All Practitioners and participants acknowledge that photography and video recording will occur and consent to Empire storing and using this content for any purposes deemed necessary.

Important Disclaimer: Enrollment in a training program does not guarantee that the enrolled licensed healthcare professional is competent to perform a procedure and the participant will hold Empire and affiliated entities, together with their respective shareholders, members, directors, managers, officers, employees, agents and affiliates (collectively, “Indemnitees”) harmless from any losses, liabilities, negative results or outcomes whatsoever that a patient may suffer from an attendee’s action or procedure. Furthermore, it is the responsibility of the licensed healthcare professional to understand and adhere to all the laws and guidelines of the state in which they practice medicine or otherwise perform healthcare services. Indemnitees may not in any way be blamed or held liable for violations committed by an attendee. Attendees must also understand the scope of what their professional license allows or disallows in regards to the newly learned procedure.

Vendor Disclosure: I understand that the companies listed in this directory are vendors or exhibitors with Empire.

Empire does not endorse or recommend specific sponsors or exhibitors listed in this directory. All medical advice, treatment and/or products and services given by those listed in this directory should be taken at your own discretion.

All information, including names, contact information, descriptions and website links, in this directory is provided to Empire by third parties. We assume no responsibility for the information provided by third parties or the content of other Internet sites to which we provide links.

I understand that at no time is Empire making any representation or warranty regarding any sponsor’s or member’s products or services, nor will Empire be liable for the sponsor’s products or services.

Copyright and Trademark Statement: I understand that the copyright, trademark, and other intellectual property laws apply to the materials on www.EmpireMedicalTraining.com as well as any materials provided during the Courses or any other Empire events. The content on www.EmpireMedicalTraining.com may not be downloaded, republished, resold or duplicated, in part or whole, for any purpose. I understand that the accuracy and completeness of this data cannot be guaranteed.

Participants further acknowledge that any interactions, transactions, promotions, giveaways, or agreements with vendors or exhibitors—whether conducted within the course premises or in adjacent areas such as hallways or common spaces—are solely between the participant and the vendor. Empire Medical Training shall have no responsibility or liability for any representations, terms, costs (including but not limited to shipping or additional fees), disputes, injuries, or damages arising from such interactions.

Empire-Wow-Refund-Guarantee® and all trademarks, whether expressly written or implied, are strictly protected by copyright and trademark laws.