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A patient came to me having had a vascular occlusion in her lip at three different practices. Three separate injectors, three separate occasions, the same complication.

The reflex reading is that three injectors were careless. The actual explanation was anatomical, it was discoverable, and the patient had been withholding the history that would have revealed it.

What was actually happening

I took her on because I was intrigued. Three practices hitting the same structure in the same patient is not a run of bad luck; it is a pattern, and patterns have causes.

What we established was that one of her arteries ran more superficially than it does in roughly ninety percent of people. Three different injectors, working to the depth that is correct for the overwhelming majority of patients, had each encountered the superior labial artery where it should not have been.

None of them had done anything textbook-wrong. The textbook simply did not describe her.

Why she had not told anyone

The detail that makes this clinically actionable is why the information had never surfaced.

She had not volunteered it because she was worried I would not take her on as a patient.

That is a rational fear and it produces a dangerous silence. A patient who has had complications elsewhere has learned that disclosing them can mean being turned away, so the patients carrying the highest-value history are the ones most motivated to conceal it.

Once I had the history, everything changed. We went very slowly. I was careful. I aspirated. We went over the emergency protocol before starting, and I had everything ready. I kept her in the office for a long time afterwards and educated her thoroughly. Without that history I might have been considerably less conservative.

How to ask so that you actually get an answer

“Any problems with previous treatments?” invites a no. It sounds like a screening question with a right answer, and the patient knows which answer keeps them in the chair.

Better questions are specific, and framed so that a yes is useful rather than disqualifying:

Then say the thing that unlocks it: a history of complications does not mean I will decline to treat you. It means I will treat you differently, and more safely. Patients withhold because they expect rejection. Remove the expectation and the information arrives.

Michelle Langston applies the same approach to neurotoxin, asking directly whether a patient has ever had a complication — and a patient reporting twice having had a droopy eyelid after treatment is telling you something anatomical that should change your plan before you draw anything up.

What variation means in practice

Variation is not an exception to anatomy. It is a property of it.

I teach anatomy, and the more heads and cadavers I dissect, the more variation I see — the facial artery in particular differs considerably from patient to patient. Landmarks describe where a structure usually is, which is a probability rather than a guarantee. Depth in particular is variable, and depth is what separates a safe plane from a vessel.

Three consequences follow:

Treating the patient you now know is a variant

Once you have the history, the plan changes in specific ways:

  1. Reduce volume per pass and increase the number of passes.
  2. Reconsider the instrument for that region, understanding that a cannula reduces risk without removing it.
  3. Consider treating less at one sitting and reviewing, rather than completing the full plan.
  4. Have the emergency kit out and ready, not merely present.
  5. Brief the patient before you start on what you are watching for and what you will do.
  6. Extend the observation period and the follow-up.
  7. Document the variant prominently in the record, so that future treatments — including by colleagues — begin from the right assumption.

The point for the profession

Three injectors were each individually unlucky and collectively uninformed, because the information that would have protected all of them never travelled.

That is fixable at the level of how we ask, how we record and how we hand over. A patient who has been told that a complication history makes her safer to treat rather than harder to place will tell the next clinician too.

Part of Vascular Occlusion: Recognition and Response.

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Disclaimer

This article reflects the clinical opinions and experience of Melissa Pulcini-Buttine, PA, an independent faculty member contributing to Empire Medical Training's curriculum. The views expressed are the author's own and do not necessarily represent those of Empire Medical Training.

It is professional education, not medical advice, and is no substitute for hands-on training or independent clinical judgment. Licensed clinicians remain responsible for their own patient selection, technique and outcomes, for verifying current product labelling, and for practising within their scope and applicable law. Empire Medical Training accepts no liability for reliance on this content.

Frequently Asked Questions

Why would a patient have vascular occlusions at several different practices?

Repeated occlusion in the same site points to anatomy rather than technique. In the case described, an artery ran more superficially than in roughly ninety percent of people, so injectors working at a normally correct depth encountered it.

Why do patients hide previous complications?

Because they fear being turned away. Patients who have had problems elsewhere learn that disclosure can mean rejection, so the history with the most clinical value is the least likely to be volunteered.

How should you ask about previous complications?

Ask specifically rather than generally, and state that a complication history does not disqualify the patient but changes how they will be treated. Ask whether anything has been dissolved, and whether a previous injector commented on their anatomy.

How do you treat a patient with known anatomical variation?

Reduce volume per pass, increase the number of passes, reconsider the instrument, consider staging the treatment, have the emergency kit ready, extend observation and follow-up, and document the variant prominently for future treatments.